Frequently Asked Questions

Check here for some frequently asked questions.  If you cannot find the answer you are looking for here, be sure to contact us so we can clarify any questions you may have.

A Virginia driver improvement course (either online or in-classroom) does NOT fulfill the requirement for the 3 Exam Failures.

Below is information provided by the Virginia Department of Motor Vehicles to assist you with finding the appropriate training for 3 Exam Failures.  Click this link to take you to the DMV website.

Driver's license applicants who fail the knowledge exam or road skills test three times must successfully complete the applicable knowledge or in-vehicle component of a driver education course before they can take the examination a fourth time.  Classes taken at a driver improvement clinic do not meet this requirement.

Failing the Knowledge Test

If you have failed the knowledge test three times and are age 18 or over, you must either:

  • Retake the classroom component of driver education (consisting of 36 fifty-minute classroom sessions).
  • Complete an 8-hour Driver's Manual course, either in a classroom or online.  This 8-hour course is based on the Virginia driver's manual and is designed to better prepare individuals for the knowledge test.  The online course must be completed through a DMV-licensed online driver training school.  You can find a list of schools offering this course at Driver's Manual Course Training Sites.
  • NOTE:  The completion date of the driver's manual course must be after the date of your third knowledge test failure.

When you have successfully completed either the classroom component of driver education or the classroom or online version of the Driver's Manual course and have provided DMV with your certificate of completion, you can retake the knowledge exam.

If you have failed the knowledge test three times and are under age 18, you must retake the classroom component of driver education.  If you wish to take the Driver's Manual course in a classroom or online, you must provide proof of having completed the driver education classroom component before you are allowed to enroll in the Driver's Manual course.

NOTE:  If you have failed the CDL knowledge test, you must complete the classroom component in person.  An online version of the course is not available at this time.

Failing the Road Skills Test

If you have failed the road test three times, you must re-take the behind-the-wheel component of driver education.  This component consists of 14 fifty-minute periods of in-car instruction (7 periods of driving and 7 periods of observation, including the final road skills examination).

Find a Driver Training School

To locate the driver training school that is closest to you, refer to Driver Training Schools (Three Exam Failures) by District.

Log into the website with your login and password to resume the course.  Don't worry, your progress will be saved and you can resume where you left off.

At the time of registration you can add our new audio read-along feature.  You can even add the feature after you have already purchased your subscription.

The audio playback will allow you to hear the text spoken so you can listen to as well as read the course.

When you successfully pass the final exam you will receive email notification of your passing.

Next (within 24 hours of your successful passing of the final exam) we will transmit your course completion electronically to the Virginia Department of Motor Vehicles.  This is a contractual requirement of every licensed driver improvement clinic in Virginia.

Once we have notified the DMV we will generate your certificate of completion.  You will then receive e-mail notification containing your free certificate of completion download (PDF).  This document is considered the ORIGINAL certificate of completion and is accepted by all Virginia courts.

The DMV standardized certificate “Online Driver Improvement Clinic Certificate of Completion (DIC 552B)” is the only document that will be accepted by the Department of Motor Vehicles and the Courts as proof of completion of an online driver improvement clinic.

You have the option to purchase a printed certificate of completion to be mailed to you via USPS First Class mail or UPS Ground.

You will ALWAYS receive your free certificate of completion download regardless of whether or not you elect to have a certificate of completion mailed to you.

Printing the certificate:  Print the certificate of completion on plain white, letter-sized paper (8.5” X 11”).  Do not use any specialty paper such as resume paper.

It is the student's responsibility to return/mail this certificate of completion to the proper entity (court, insurance company, DMV).  We will only electronically notify the Virginia Department of Motor Vehicles of your course completion.

IMPORTANT NOTICE:  If you enter your date of birth incorrectly at the time of registration, your course completion information will not be posted to your driving record.  Therefore, if you are DMV-directed, your clinic requirement will not be satisfied.

Yes!  A recently enacted regulation now permits the court of jurisdiction to assign Safe Driving Points if you successfully complete a Court-ordered driver improvement clinic.

In order to earn Safe Driving Points the court must provide you with an official notice that Safe Driving Points are to be assigned upon completion of this driver improvement clinic.  The notice will specifically state that the Safe Driving Points are to be assigned.  To ensure proper processing upon your course completion, you must upload positive proof of court notification at the time of registration and purchase of our course.

If you do not upload anything for the Court-ordered reason for attendance, then the website will default to "No Safe Driving Points assigned."

The driver improvement program is designed to inform drivers about the dangers on the road.  The main goal is to create a lasting and corrective influence on individual driving performance.

The course meets DMV requirements and topics covered include safe driving principles, pedestrian and bicycle safety, distracted driving and alcohol/drugs safety, to name just a few.

You should consider driver improvement for any number of reasons:

  • Satisfy a court order—dismiss a ticket
  • Satisfy a DMV order—keep your license from getting suspended or earn it back by completing this course
  • Volunteer to take the course—earn 5 Safe Driving Points
  • Insurance discounts—get a discount on your auto insurance policy (varies by insurance carrier)

Learn a new skill and become a more responsible driver.

You may take this driver improvement course as often as you need and like.

If you take the course voluntarily to earn Safe Driving Points, you are eligible to receive up to 5 Safe Driving Points to be applied to your driving record once every 2 years.

The age restriction for the online driver improvement course has been eliminated—all drivers regardless of age may attend an online driver improvement course.

If you hold a commercial driver’s license in Virginia or any other state, this computer-based driver improvement clinic / traffic school will NOT satisfy a driver improvement clinic requirement.  You must satisfactorily complete a clinic that provides classroom instruction.

To benefit from the course, you must be able to work independently and be comfortable with using a computer.

Yes!  This online driver improvement course is court-approved and we are licensed by the Virginia Department of Motor Vehicles.

You must score an 80% or better on the final exam to receive credit for completing the course.

Most students pass the final exam the first time.  However, if you do not pass the final exam, you can repeat the test until you pass within your subscription access period.

Per DMV regulations you can only test once every 24 hours.

Eligible for refund:

  • Subscription access:  "New to the site" and "Already registered" subscription purchases are refund eligible as long as student has not accessed any portion of the online course and has not violated any of the Terms and Conditions
  • Mailed certificates:  Refund eligible as long as they have not been mailed out.  No refunds for mailed certificates will be issued for requests made after 5 days of expiration of course subscription.

Not eligible for refund:

  • Subscription access:  “Need additional time on the course” (access time extension) subscription purchases are ineligible for a refund.
  • Audio read-along:  Audio add-on purchases are ineligible for a refund.

All refund requests must be made in writing via email within 5 days of the completed purchase.

No refunds for a subscription fee will be issued for requests made after 5 days of the purchase of the subscription.

The student acknowledges and agrees that any valid refund request of a subscription fee and/or mailed certificate, subject to the terms and conditions of the refund policy, will result in the student's immediate revocation of access to the online course and final exam.

Allow up to 30 days for refunds to be issued.

Register online by clicking the registration button and enter your information in the required fields.

Be sure to enter the information exactly as it is printed on your driver’s license.

  • If you do not currently have a valid driver’s license in your possession, that is OK.  Request a copy of your Virginia driving record from the Virginia Department of Motor Vehicles and enter the information as it is listed on the record.

IMPORTANT NOTICE:  If you enter your date of birth incorrectly at the time of registration, your course completion information will not be posted to your driving record.  Therefore, if you are DMV-directed, your clinic requirement will not be satisfied.

Don't worry if your current subscription access is about to expire or has expired and you have not yet finished the course.  You can add additional subscription access time to your account, which will be added at the end of your current access expiration date.

Your progress will be saved and you can resume where you left off.  Simply add the length of access time you desire to the account.  Click here to add additional time to your account.

All you need is Internet access.  You can log on from anywhere on any device.  There is no need to download any software.

No, you can log on using any device that has internet capabilities.  There is no need to download any software.

The Virginia Department of Motor Vehicles requires the online driver improvement course to be a minimum of 8 hours in length.

You can complete it all in one sitting or break it up into shorter segments.  Your progress will be saved whenever you log off.

When you purchase the course, you will receive immediate access to the training materials.  The length of access depends on the length of your subscription access (ranging from 15 to 60 days).  Be sure to complete the course and leave enough time to successfully pass the final exam so you can receive full credit for attending this course.

Court-referred or DMV-referred students must complete the course and final exam (and return paperwork to the court) by the due date given to them by the court/DMV, respectively.

Generally, students taking the course for voluntary or insurance reasons are under no time pressure.  You can take this course voluntarily for court―be sure to complete the course and final exam and return any required paperwork to the course by the due date provided.

We know students learn in different ways and at different paces.  The timer allows us to comply with the minimum course length requirements (8 hours) set forth by the Virginia Department of Motor Vehicles, and it will also allow you to monitor your progress.